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215 page eBook ...............................$US 29

The definitive how-to book for professionals working in a customer service or call center environment: supervisors, managers, team leaders and resource planners.
If you need to improve the time it takes to collect and analyse data, prepare forecasts and generate clear, meaningful charts and reports, then this is for you.

Click here for the list of practical skills you will learn by working through this eBook and keeping it on your desk as a reference source.

Set of Excel workbook models ........$US 49

The companion models contain practical examples of all the techniques and tips described in the eBook.  The models are set up as templates that can be used directly in your workplace for data analysis, charting, forecasting and optimization. There are plenty of worked examples so you can step through the practical exercises.
The models are optimized for Excel 2007/2010/2013.

Click here for the list of contents.

eBook and the Excel workbooks ........$US 58

Save by buying both the eBook and the set of Excel workbook models together.

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