Consulting
Hands-on analysis and consulting
We provide hands-on services to help professionals work through strategic projects and gain valuable skills in information management.
Our experienced consultants can give you and your organization the edge when it comes to:
Cost Reduction
- Serving more clients using the same or fewer staff
- Identifying unprofitable activities
- Optimizing staff schedules for overall lower costs
Improving Service Quality
- Targeting premium services towards your “high value” clients
- Monitoring service standards and Service Level Agreements
Sales Targeting
- Analyzing sales target data to find the best prospects
- Collecting, analyzing and identifying trends in market information
- Matching, cleansing and de-duplicating lists & databases
Decision Support
- Reporting operational data clearly for stakeholders
- Collecting/integrating operational data across the organisation
- Providing objective benchmarks for business decisions
Improving Business Efficiency
- Modelling services to plan the most efficient structures
- Serving clients efficiently by better routing of their requests
- Defining key business metrics and KPIs
BOOSTing In-House Skills
- Training staff in data collection, management and analysis
- Working with managers on objective decision-making skills